Quicken Contact Page Redesign

 

palette

Quicken redesign color palette


fonts

Open Sans body text
Open Sans title text


CTA Buttons

Quicken search button
Quicken CTA button


designs

Quicken contact page redesign


Quicken chat form opened


Quicken design option


Quicken chat overlay
 

Project Highlights

My role was UI Designer. Quicken's wanted to redesign the contact page to improve the “success rate”, while retaining the site look and feel.r

  • Make the UX/UI more intuitive
  • Prioritize the preferred contact methods
  • Simplify the page elements
  • Add more contact features
  • Limit the number of elements shown initially


Growth Experiment

Improve customer problem solving success rate

Category

Retentiion

Hypothesis

Providing a more comprehensive set of tools for customers with questions will improve the customer satisfaction rate and influence the retention rate

Goals, time frame, results, and analysis all handled by client

Client

Intuit Quicken via Vertical Spin

Tools

Adobe Creative Suite

Team

Markeing Department